Channels

8 channels, one prompt, total impact.

Managing eight channels separately multiplies effort and breaks the customer experience. icomm brings them all together in one platform: Email, WhatsApp, SMS, Web Push, banners, pop-ups, surveys and onsite personalization, all orchestrated by AI to deliver the right message, on the right channel, at exactly the right time.

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Email Marketing & Transactional

High deliverability and personalization, every time.
Email is still one of the most powerful channels for driving conversions and retaining customers. Our automation tools ensure every message lands at the perfect moment, with precise personalization and detailed metrics to help you scale without losing control. Our infrastructure delivers high deliverability and compliance, so every send makes an impact.

WhatsApp + Chatbot

Automate conversations and handle customers at scale.
WhatsApp is now one of the most important channels for customer engagement. With integrated chatbots, icomm lets you automate common responses and handle conversations at scale. Combined with omnichannel campaigns, it boosts immediacy, personalization and operational efficiency while improving both customer care and conversion rates.

Beyond the channel:
make every visit personal

Capture leads, recover lost sales and recommend relevant products to keep your customers engaged.
Our AI executes the right strategy, on and off your site.

Explore all personalization tools

Surveys NPS & CX

Measure satisfaction and trigger automated actions based on results.
Real-time customer feedback is essential for continuous improvement. NPS and experience surveys let you measure satisfaction, segment responses and trigger automated actions based on satisfaction levels. With direct CDP integration, results turn into concrete opportunities to build loyalty and strengthen customer relationships.

SMS

The go-to channel for urgent communications.
SMS remains a direct and reliable channel for critical communications, urgent notifications, reminders and validations. With high open rates and universal device compatibility, it's the ideal choice for messages that demand immediacy and full traceability.

At icomm, every channel, data source and integration works as one unified ecosystem

Smarter strategies

True personalization at scale

Friction-free automation

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